First, patience often in dealing with unreasonable complaints owners are usually emotional, often because of the rush to express but not to say, so you must be patient to listen to its narrative, but also give yourself enough time to prepare a reply; Second, careful in the process of listening to th

First, reception procedures (answering the phone, customer visits) Answering the phone: All phones must be answered within three rings (including other department calls), answering the phone should first say hello and report Zhengjia Property, use the customer can understand the language, clearly, a

There are many owners in the community that think: since I have paid the property fee, then, no matter what happens in my home, the property of the community should be managed, otherwise, why should I pay the property fee? There are also some owners do not understand the property management, some pr

1. Be courteous to the owner/guest whether it is to serve the owner, or to stop or dissuade the owner from violating the rules and regulations, it is necessary to speak kindly, regulate and be amiable, and the voice size should be moderate. 2. Common polite titles such as Mr, Miss, Ms, comrade, old

1, the boss gas, if you have a good boss, your hard work may wait until the due reward. Otherwise, you keep doing the dirty work, and you will never get your share when you take credit for it, or you may even be the scapegoat for someone else. 2, the gas of colleagues, unless you know the way of thi